FAQ

Frequently Asked Questions (FAQ)

1.What is your return policy?

We offer a 15 day return policy. If there is an issue with your purchase, you can return your items within 7 days of submitting a refund request. Please ensure the item is in its original condition and packaging.

2. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through Ninja Van’s tracking system.

3. Do you ship internationally?

Unfortunately, we only ship locally. We are working hard to expand our services abroad.

4. How do I make changes to my order?

If you need to make changes to your order (such as updating your shipping address or modifying an item), please contact us as soon as possible at hello@gomama.com.sg or call +65 8852 5990. We can help you adjust your order before it ships.

5. What payment methods do you accept?

We accept various payment methods, including:

  • Credit Cards: Visa, MasterCard
  • Paynow
  • Apple Pay
  • Google Pay
  • ShopeePay
  • Shopback

We also offer payment installment plans through Atome and Grab Paylater for eligible customers.

6. Is shopping on your site secure?

Yes! Your privacy and security are our top priorities. We comply with all relevant privacy laws to protect your data.

7. How do I apply a discount or promo code?

During checkout, there will be an option to enter your promo or discount code. Simply type in the code and click "Apply." Your discount will be reflected in your order total.

8. Can I cancel or modify my order after placing it?

Orders can be canceled or modified only if they have not been processed or shipped. If you need to cancel or change your order, please contact our customer service team as soon as possible at hello@gomama.com.sg or at +65 8852 5990.

9. What if I receive a damaged or defective item?

If your item is damaged or defective, please contact us immediately at hello@gomama.com.sg or at +65 8852 5990 with your order details and a photo of the damage. We will arrange for a replacement or issue a full refund as appropriate.

10. How can I contact customer service?

You can reach our customer service team by:

  • Email: hello@gomama.com.sg 
  • Phone: +65 8852 5990
  • Live Chat: Available on weekdays from 9:30AM - 6:30PM

11. How can I change my account details?

To update your account details, log in to your account and go to "Account Settings" where you can edit your personal information, password, or address.

12. Why was my payment declined?

A payment may be declined for various reasons, including insufficient funds or an issue with your card issuer. Please double-check your payment details, or try using a different payment method. If the problem persists, contact your bank or payment provider.